Terms of Service

Effective Date: January 16, 2026

These Terms of Service (“Terms”) govern your use of the myDATA Comply application (“App” or “Service”). By installing or using the App, you agree to these Terms.

1. Acceptance of Terms

By installing the myDATA Comply Shopify app, you (“Merchant”, “you”, or “your”) agree to be bound by these Terms. If you do not agree to these Terms, do not install or use the App.

2. Service Description

myDATA Comply automates the submission of delivery notes (παραστατικά αποστολής) to the Greek tax authority (AADE) through the myDATA API. The Service includes:

Electronic submission of delivery notes to myDATA
Generation of branded PDF delivery notes
Submission history and audit trail
Quota management and billing

3. Subscription and Billing

3.1 Trial Period

New merchants receive 7 free delivery note submissions during their trial period. No payment information is required for the trial.

3.2 Paid Subscription

After the trial period or when the free quota is exhausted, merchants must subscribe to a paid plan at €9.99/month for 100 submissions per billing cycle (30 days).

3.3 Billing

Subscription fees are billed through Shopify’s recurring charges system. By subscribing, you authorize Shopify to charge your payment method on file.

3.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

4. User Responsibilities

As a Merchant using the Service, you are responsible for:

Providing accurate myDATA API credentials and business information
Ensuring compliance with Greek tax laws and regulations
Verifying the accuracy of submitted delivery notes
Maintaining the security of your Shopify and myDATA accounts
Using the Service only for lawful purposes

5. Prohibited Uses

You may not use the Service to:

Submit false or fraudulent information to the Greek tax authority
Violate any applicable laws or regulations
Interfere with or disrupt the Service or servers
Attempt to gain unauthorized access to the Service or related systems
Resell or redistribute the Service without permission

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection, use, and sharing of your data as described in the Privacy Policy.

We collect and process merchant business information, customer shipping details, and order data as necessary to provide the Service and comply with Greek tax law.

7. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be unavailable due to:

Scheduled maintenance
Emergency repairs
Issues with third-party services (Shopify, myDATA API, Supabase)
Force majeure events

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

The Service is provided “AS IS” without warranties of any kind
We are not liable for any tax penalties, fines, or legal issues arising from your use of the Service
We are not responsible for errors in data submitted to myDATA caused by incorrect configuration or merchant input
Our total liability for any claims shall not exceed the amount you paid for the Service in the 3 months prior to the claim
We are not liable for indirect, incidental, consequential, or punitive damages

9. Indemnification

You agree to indemnify and hold harmless myDATA Comply and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any applicable laws or regulations
Inaccurate information you provide through the Service

10. Termination

We reserve the right to suspend or terminate your access to the Service at any time for:

Violation of these Terms
Non-payment of subscription fees
Fraudulent or illegal use of the Service
Any other reason at our discretion

Upon termination, your access to the Service will cease, but data retention will follow our Privacy Policy.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through the App or via email. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of Greece. Any disputes arising from these Terms or the Service shall be resolved in the courts of Greece.

13. Contact

For questions about these Terms, please contact us at: support@mydatacomply.gr

Last updated: January 16, 2026